IT Services

Information Technology Outsourced Help Desk

Traditionally, the choice was difficult: Do you add staff and build an infrastructure to implement your own in house help desk service, or do you forgo this potentially expensive option due to cost, but at the risk of your business? Now, there's no longer a need to choose.

Selden IT Solutions Outsourced Help Desk makes the decision simple and cost-effective by providing an affordable, scalable, highly technical call center that allows your business to lower operating expenses while providing top tier expert support to you and your employees.

By using the Selden IT Solutions Outsourced Help Desk, you can provide your employees with 24/7/365 technical support on software and hardware products from certified, frontline-support technicians — without the hassle of managing your own support services team.

Increase your business productivity and revenue by choosing a Domestic outsource help desk. You can then free your IT staff to focus on your core business and higher-level, more profitable projects. Let our customer-friendly service-assurance team expertly troubleshoot technical issues with industry-leading internal processes..

Your employees will be provided with a dedicated toll-free Help desk 800 number which will be answered promptly and professionally. If required we can also provide an onsite expert technician for problems that cannot be handled via phone. Please ask us about this add on service.

You will find that with the Selden IT Solutions Help Desk service virtually all major vendor's software and hardware is supported. All offered for a very affordable price. For a complete vendor product list please see our FAQ section located here .

Typical Help Desk support functions:

• Basic “how to” questions
• Workstation troubleshooting and triage
• Support for Windows based desktops and supported applications (per list)
• Support for custom/vertical applications if support documentation is provided
• Network/Internet connectivity issues
• Desktop peripheral hardware (non-hardware issues)
• Printers, Keyboards, Monitors, Mouse, Barcode readers, etc
• Use of Remote Control to resolve issues
• Server based password resets
• User add, moves, changes in Active Directory
• User Administration of MS Exchange or hosted e-mail applications
• Firewall troubleshooting (with documentation)
• Server diagnostic and troubleshooting (OS Only)
• Printing / Network Connectivity Support.
• Core Application Support, Microsoft, Citrix & Symantec.
• Citrix server support (user session shadowing/cancelling)
• Email Client (Outlook /Outlook Express/GroupWise).
• Microsoft Office Standard Suite.
• Software/application-related incidents on Microsoft, Novell, Citrix from the desktop level

All Selden IT Solutions Help Desk technicians are well trained and hold many certifications including:

• HDI Help Desk Manager Certification
• STI Call Center Manager Certification
• ITIL Best Practices
• Novell Certified Professionals
• Citrix Certified Professionals
• A+ Certified Professionals
• Network + Certified Professionals
• Security + Certified Professionals
• Microsoft Certified Professionals
• Cisco Certified Professionals

Additional Resources

Help Desk FAQ