Managed Network Operations

Information Technology Managed Network Operations Center

The Information Technology Managed Network Operations Center Overview

The Network Operations Center (NOC) is Selden IT's finger on the pulse of your network, providing you with the peace of mind that your network is under the watchful eye and care of Selden IT Solutions support engineers.

The Network Operations Center (NOC) uses powerful software tools to effectively manage and monitor your network and to alert when problems occur on your network.

The Selden IT NOC solution provide engineers the access and tools necessary to resolve problems remotely and, if necessary, intelligently dispatch field engineers on-site where there are underlying Service Assurance contracts.

The power of the Selden IT NOC solution has the ability to provide real-time management and monitoring with real-time response for client critical systems. From the client, through servers and infrastructure (even the internet), to the edge of applications, Selden IT Solutions provides the most complete management services. Features Include:

Quick Response
- 24 x 7 monitoring of issues affecting your network, and respond before they become critical – such as a server running low on memory.
- Automatic alert dispatch to our engineering staff guarantees a quick response to identify problems.

Graphical Performance Reporting
- Scheduled executive reporting, automatically generated and made available.
- Easy-to-understand graphical reports with “un/acceptable threshold” lines.
- Makes capacity management and upgrade planning simple.
- Remote Management and Communication.
- Remotely resolve many issues using a secure VPN system.
- Network services monitoring and alerting (POP3, HTTP, FTP and others).
- Very low bandwidth requirements

Detailed Site Level Inventory
-  Up-to-date hardware, software and patch information - automatically collected, 100% accurate
(can be used for insurance claims in case of flood, fire or theft.)

Selden IT Solutions will install a central management station(s) and configure thresholds and other settings and configurations to provide the following services:
-  Monitor critical network operating parameters.
-  Monitor file server and network device performance.
-  Identify and predict component failures using the Tier 1 Manufacturer's pre-failure alert system.
-  Monitor infrastructure equipment.

Monitoring Services

Included in Standard NOC Service
-  24x7 Availability Monitoring & Alerting
-  Error & Event Log Monitoring
-  Drive Space Monitoring
-  Website Monitoring
-  Application & Database Monitoring
-  Security Services
-  Network Firewall Monitoring
-  Managed Antivirus and Antispyware Signature updates
-  Backup Monitoring & Administration
-  Maintenance Services
-  Remote Server Administration
-  User Account Administration
-  Advanced Support Services
-  Guaranteed Response Times
-  Monthly Network Summary Reports
-  Quarterly Executive Report & Review
-  Firewall/VPN/Router Monitoring Seismic Scope


Additional Resources

Managed NOC FAQ

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