Managed Network Operations

Information Technology Network Operations Center FAQ

The Information Technology Network Operations Center FAQ

How long does it take to get started with the Network Operation Center monitoring?
Typically 5 to 10 business days depending on the scope of your equipment.

Do you apply patches and if so what type of patching do you apply?
We will only apply patches selected by Microsoft to be critical and do not require a system reboot

What is the time frame for patches to be applied?
Selden IT Solutions will apply patches the night following its release by Microsoft.

What types of hardware are supported?
The supported hardware can vary depending on your needs but the typical hardware monitored include Routers, Switches Access Points and Servers.

Do you monitor backup applications?
Yes. Currently we support VERITAS Backup Exec 8.X and 9.x and ArcServ

Do you monitor database applications?
Yes. Currently we support Microsoft SQL

Do you monitor Anti-Virus applications?
Yes. We support Symantec, McAfee, and CA eTrust. Please note that although we monitor and will notify you of anti-virus alerts, the NOC will not take steps to scrub a virus from the system

Do you monitor web services?
Yes. We support Microsoft IIS

What versions of Microsoft Exchange do you monitor?
We support versions 5.5 and 2003


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