Information Technology Network Operations Center FAQ
The Information Technology Network Operations Center FAQ
How long does it take to get started with the Network Operation Center monitoring?
Typically 5 to 10 business days depending on the scope of your equipment.
Do you apply patches and if so what type of patching do you apply?
We will only apply patches selected by Microsoft to be critical and do not require a system reboot
What is the time frame for patches to be applied?
Selden IT Solutions will apply patches the night following its release by Microsoft.
What types of hardware are supported?
The supported hardware can vary depending on your needs but the typical hardware monitored include Routers, Switches Access Points and Servers.
Do you monitor backup applications?
Yes. Currently we support VERITAS Backup Exec 8.X and 9.x and ArcServ
Do you monitor database applications?
Yes. Currently we support Microsoft SQL
Do you monitor Anti-Virus applications?
Yes. We support Symantec, McAfee, and CA eTrust. Please note that although we monitor and will notify you of anti-virus alerts, the NOC will not take steps to scrub a virus from the system
Do you monitor web services?
Yes. We support Microsoft IIS
What versions of Microsoft Exchange do you monitor?
We support versions 5.5 and 2003